This policy explains the payment methods, payment security, and the cancellation and refund rules for paid subscription plans of KTW Smart (the "Platform"). It forms part of the Terms of Service of the Platform (https://www.ktwsmart.com/terms).
The Platform is provided by 龜地灣旅館股份有限公司. Business registration number: 58673406. Primary contact: kuei.ti.wan@gmail.com.
1. Scope
This policy applies to subscription fees that a business pays to the Platform for a paid plan.
When a business sells goods or services to its own customers through the Platform (for example, room bookings or store orders), payment, returns, and refunds for those transactions follow the rules published by that business and are not covered by this policy.
2. Plans and Billing
The contents, prices, and billing cycles (monthly, quarterly, or annual) of paid plans follow the subscription page shown after sign-in. Custom plans are quoted separately.
Subscriptions are billed on a recurring basis. For subscriptions that have completed automatic-charge authorization with the payment institution, the Platform charges the plan, price, and billing cycle applicable at that time at the end of each period until the subscription is cancelled. Subscriptions without such authorization are not charged automatically; how to pay for renewal is shown on the subscription page, and overdue payments are handled under Section 4 of the Terms of Service. The next payment date is shown on the subscription page.
3. Payment Methods
Available payment methods are those shown on the subscription checkout page after sign-in. As of the last update of this policy, LINE Pay is available; online credit card payment will appear on the checkout page once that service is activated.
4. Credit Card Payment Security
The following statement applies to online credit card payment and takes effect once that service is activated:
We use the TapPay payment system operated by Cherri Tech, Inc. When you pay by card, the transaction is processed directly in the bank system and we do not retain your credit card data, in order to protect your rights. Data in transit is protected with strict SSL 2048-bit encryption.
5. Returns and Exchanges
The Platform provides an online subscription service, not physical goods, so returns and exchanges do not apply in principle. Cancellation and refunds of subscriptions follow Section 6.
6. Cancellation and Refunds
You may cancel your subscription at any time by emailing kuei.ti.wan@gmail.com. The cancellation date is the date your email reaches the Platform (Taiwan time).
If you cancel your first paid subscription within 7 days, no fee is charged: if you have not yet been charged, you will not be; if you have, the charge is refunded in full and the paid plan ends and reverts to the free plan when the refund is completed. The 7 days are 7 calendar days counted from the day after the first payment succeeds (Taiwan time). This applies once per business; renewals and re-subscriptions are not eligible.
In all other cases of cancellation (including after the 7-day period in the preceding paragraph, renewals, and re-subscriptions), recurring charges stop at the end of the current period and the service remains available until then; fees already paid are not refunded pro rata.
A full refund is given for duplicate charges, incorrect charge amounts, or when the service cannot be provided for reasons attributable to the Platform.
Refunds are returned to the original payment method. The Platform issues the refund within 14 business days after approval; the time for funds to arrive depends on the payment institution.
7. Changes and Contact
Updates to this policy will be posted on this page with a revised "Last updated" date. For questions about payments or refunds, contact: kuei.ti.wan@gmail.com.